You Can Meet the Challenges
Recently, we spoke with about two dozen community association professionals – property managers, association managers, lawyers, and engineers. Our objective was to learn how they dealt with the real challenges that we must face every day. In this issue of Common Foundations, we would like to share what we learned in the hope that this collective wisdom will be of some help to you as well.
What tools do you use to meet the “Big Picture” challenges that you face?
- Communicate, communicate, communicate
- Start/maintain a newsletter
- Create/maintain an active website
- Give openness and information HIGH priority
- Provide regular orientations for Realtors who sell units in your Association
How can you present the results of a reserve fund study in a way that will be accepted by the owners?
- Use third-party consultant
- Understand obligations under state law
- Understand fiduciary responsibilities
- Hold workshops on study recommendations
- Understand importance of financial credibility
- Include consultants in owners’ meetings
- Communicate effectively
- Acknowledge some flexibility
- Offer options, discuss and choose one
How can you determine what flexibility is possible in a reserve fund study?
- Talk to consultant
- Add “flexibility rating” to each reserve item
- Decide on proactive or reactive maintenance program (we recommend proactive)
What impact does a marginally funded reserve fund have on lenders (and therefore buyers)?
- Reduces lending potential
- Raises concerns about unexpected special assessments
- Compromises perceived value of units and complex
- Questions credibility of Association management
What do you do to improve on the situation?
- Create a separate reserve fund account
- Conduct a credible reserve fund study
- Provide accountability in reserve fund management —GAAP (Generally Accepted Accounting Practices) compliance
If you can’t do everything recommended in your reserve fund study, what should get the highest priority?
- Those related to occupant safety
- Those related to water intrusion risks
- Those where neglect means the project gets bigger, more costly or more complex
- Communicate options and decisions with owners
- Explore doing some projects in phases
What do you do if an owner defaults on his/her payments?
- Understand the Association’s rights under state law
- Make sure collection policies are addressed in bylaws
- Maintain good policy and procedures for receivables - be proactive, consistent and clear about policy and expectations
- Take action consistently
- Involve attorney when moving beyond normal collections procedures in seriously delinquent situations
How can you effectively educate owners about the importance of reserve funds?
- Send board members or committee members to Community Associations Institute (CAI) workshops and seminars
- Have frank discussions at annual owners meeting
- Circulate relevant articles about reserve issues found in Common Ground
- Provide information on the Association’s website
- Have importance reinforced by property manager and reserve fund consultants
How can you effectively inform owners about the regulatory obligations related to reserve funds?
- The board must understand its own state laws and regulations
- Have the Association’s lawyer provide a briefing to the board or at the owners’ annual meeting
- Post information on the Association’s website or bulletin board
How can you diffuse the “everybody’s a construction expert” debates that seem to develop around reserve fund studies?
- Have the reserve fund consultant present his/her report at a general owners’ meeting
- Ensure all technical and cost data are clearly illustrated and available to all unit owners
- Remind all that the board has a fiduciary responsibility to rely on the best source of information which usually means licensed Professional Engineers
We’d love to know your thoughts and suggestions to any of these common dilemmas. Please feel free to contact your local Criterium Engineers office.
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Where are the problems? Based on our informal national survey, the following percentages represent the number of those who considered the item noted as the highest priority issue.
Window water infiltration
Poor deck construction
Roof ice dams
Lack of flashing
Siding installation problems
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Volume 4, Issue 2 ~ Spring 2009
© 2009 CRITERIUM ENGINEERS
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